> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kepler.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

> How to reach the Kepler team for help, access, and feedback.

We are here to help you get the most out of Kepler. Pick the channel that fits what you need.

<CardGroup cols={2}>
  <Card title="Support" icon="life-ring" href="mailto:support@kepler.ai">
    Questions, bug reports, or trouble connecting the MCP connector. Email [support@kepler.ai](mailto:support@kepler.ai).
  </Card>

  <Card title="Access and accounts" icon="key" href="mailto:support@kepler.ai">
    Need MCP access enabled, or have a question about your account? Reach out to your Kepler contact, or email [support@kepler.ai](mailto:support@kepler.ai).
  </Card>

  <Card title="Open Kepler" icon="arrow-up-right-from-square" href="https://app.kepler.ai">
    Sign in and run research at [app.kepler.ai](https://app.kepler.ai).
  </Card>

  <Card title="Stay in the loop" icon="x-twitter" href="https://x.com/kepler_ai">
    Follow [@kepler\_ai](https://x.com/kepler_ai) for product news, or visit [kepler.ai](https://kepler.ai).
  </Card>
</CardGroup>

## Reporting an issue

When you email support, a few details help us resolve things faster:

* The MCP client you are using, for example Claude, ChatGPT, or Cursor.
* What you asked and what happened, including any error message.
* The `conversation_id` if a specific run was involved. Your assistant can read it back to you, or you can find the run in the Kepler app.

<Tip>
  Not sure whether something is a connector issue or a coverage gap? Ask Kepler to check availability first with [`lookup_company`](/mcp/tools#lookup_company). It returns instantly and confirms what filings and transcripts Kepler has on file.
</Tip>