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Support

Questions, bug reports, or trouble connecting the MCP connector. Email support@kepler.ai.

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Need MCP access enabled, or have a question about your account? Reach out to your Kepler contact, or email support@kepler.ai.

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Reporting an issue

When you email support, a few details help us resolve things faster:
  • The MCP client you are using, for example Claude, ChatGPT, or Cursor.
  • What you asked and what happened, including any error message.
  • The conversation_id if a specific run was involved. Your assistant can read it back to you, or you can find the run in the Kepler app.
Not sure whether something is a connector issue or a coverage gap? Ask Kepler to check availability first with lookup_company. It returns instantly and confirms what filings and transcripts Kepler has on file.